The resource is designed to assist students in applying knowledge to a range of travel and tourism organisations operating in different sectors of the industry. (Developed by Atebol and Sponsored by the Welsh Government)
This unit takes Wales Millennium Centre in Cardiff as a case study of how a major venue responds to customers and their needs, communicates with customers and manages the customer experience (Authored by Tinopolis and commissioned by DCELLS)
Designed to be used by students of Leisure, Travel & Tourism and Business Studies at GCSE and AS level, this resource focuses on a number of aspects of the products and services provided by the National Waterfront Museum in Swansea (Jayne Clancy & Bob Holland)
