Business, Management, Office Studies

Office Administration

Lesson Materials

Key Skills in Retail Level 1 A comprehensive set of resources for Key Skills in the Retail Sector. Includes Assignments, Good Practice Guides, Worksheets, a Card Game, crossword and wordsearch (NGfL Cymru).

Key Skills in Retail A comprehensive set of resources for Key Skills inside Retail. Includes Assignments, Good Practice Guides, Worksheets (NGfL Cymru).

Key Skills in Supporting Number A comprehensive set of resources for Supporting Number in Key Skills. Includes ‘How To’ worksheets for the following occupations: Care, Hospitality and Catering, Wood Occupations, Motor Vehicle, Travel (NGfL Cymru).

What is Market Research This resource explains what is marketing research, identifies the advantages and disadvantages of different market research methods.

Acting on findings This resource explains how to describe the role of forecasting in business.

Consumer protection This resource explains how to name the key consumer protection laws.

Customer needs This resource explains the fact that different customers have varying needs.

Carrying out research This resource explains how to identify ways in which market research can help businesses make decisions.

Costs & Revenues This resource explains what costs and revenues are.

Employers & Employers This resource explains what costs and revenues are.

Motivation This resource explains how to describe the main motivation theories.

Ownership This resource explains how to distinguish between common forms of business ownership.

Profit & loss This resource explains how to define ‘Profit’, explain how to calculate profit and loss and understand how a spreadsheet can be used to make this calculation.

Training & Promotion This resource explains how to outline types of training and how it is organised.

What ICT can do for business This resource explains what areas of business ICT can help with.